Legal Information
NOTICE: By installing this Hansen product, the Customer acknowledges its acceptance of the terms of this limited lifetime warranty in all respects. If for any reason the Customer does not accept the terms of this limited lifetime warranty, the Customer should return the Hansen product in its original packaging for a full refund.
Hansen Products Limited (“Hansen”) warrants each Hansen product (“Product”) to the original customer (“Customer”) against defects in materials and workmanship. The limited lifetime warranty runs for the life of the Product.
This is a parts only limited lifetime warranty. The Customer is responsible for disassembling, reassembling and reinstalling the Product. Hansen shall not be responsible or liable for the cost of field labour or other charges incurred by the Customer in removing and/or reaffixing any Product, part or component thereof.
To make a limited lifetime warranty claim, the Customer should contact Hansen at the address below. Hansen may instruct the Customer to send the Product to an authorised Hansen agent. The Product should be securely packaged and sent free of any attachments (e.g. pipe, couplings, brackets and mounting fittings) unless otherwise instructed. Along with the Product returned, the Customer should include a detailed explanation of the defect along with proof of purchase (if requested).
The Customer shall bear the freight cost to ship the Product to Hansen or its authorised agent. Hansen shall bear the freight cost to ship the Product back to the Customer.
Hansen shall fairly evaluate a limited lifetime warranty claim. If Hansen accepts the claim, it will replace the Product. If for any reason Hansen does not wish to replace the Product, it shall refund the Purchase Price. Hansen’s liability shall not exceed the purchase price of the Product.
Hansen’s sole responsibility is to replace a Product that is the subject of a valid limited lifetime warranty claim or to refund the purchase price. Under no circumstance will Hansen be liable for direct, indirect, incidental, special or consequential losses, costs or damages, including dismantling and re-installation costs, damage to other property and equipment, water loss or water damage.
This limited lifetime warranty is void in any of the following circumstances: (a) The Product has been misused, mishandled, neglected or abused. (b) The Product is not suitable for the Customer’s application. (c) The Product has been improperly installed, operated, repaired, adjusted, serviced or maintained. (d) The Product has been damaged other than by reason of a Product defect. (e) The Product has been modified. (f) The Product has been connected to other equipment with which it is not compatible. (g) The Product has been used outside its stated specifications, and operating parameters, including specifications and operating parameters relating to capacity, temperature and pressure. (h) The Product has been used for purposes other than for which it was designed.
If the Product is off-warranty or otherwise not subject to a valid limited lifetime warranty claim, Hansen will replace the Product at the Customer’s cost.
Many factors can cause a Product not to function properly. Such factors may have nothing to do with the Product itself (e.g. pipe failure). Before making a limited lifetime warranty claim, the Customer should make sure that the Product is truly defective. That is to say, the Customer should have followed standard trouble shooting and fault finding procedures and attributed the problem to a defect in the Product. Refer to the technical documentation on the Hansen website. If necessary, contact Hansen for technical support. If Hansen determines that a returned Product was not defective, or that the limited lifetime warranty claim was otherwise not valid, Hansen shall charge the Customer a service and handling fee as well as the freight cost.
This limited lifetime warranty applies to Hansen Products only. It does not apply to ancillary equipment over which Hansen has no control. Such ancillary equipment includes, without limitation, other plumbing equipment, pipes, hoses and fittings.
Hansen Products are capable of being used in many different types of applications and operating environments. Therefore, proper selection of a specific Product for a specific application and operating environment, and its compatibility with other equipment to which it is attached, is the Customer’s responsibility. The Customer must assume the ultimate responsibility for the proper sizing, selection, compatibility, installation and operation of Hansen Products. Hansen does not warrant the performance of Hansen Products or their suitability for a particular purpose. It is the Customer’s responsibility to determine the suitability of Hansen Products for the Customer’s use.
Installation is entirely at the Customer’s risk. The Customer is responsible for installing the Product in accordance with Hansen’s installation instructions and applicable local codes, ordinances and good trade practices. Hansen accepts no liability for damages resulting from faulty installation.
Hansen accepts no liability for direct, indirect, incidental, special, or consequential damages resulting from the Customer’s failure to follow Hansen’s warnings, installation instructions and procedures or such other procedures generally applicable to products of the same type. The foregoing limitation extends to damages to person or property as well as the cost of alternative arrangements and the cost of trades people.
Hansen reserves the right to change or improve its Products or any component thereof without being obligated to provide such a change or improvement for Products sold and/or shipped prior to such change or improvement.
No warranties or representations at any time made by any representative of Hansen Products shall vary or expand the provisions hereof. Notwithstanding the foregoing, this limited lifetime warranty, being a generic limited lifetime warranty covering all Hansen Products, shall not apply in circumstances where Hansen or its authorised reseller gives a specific limited lifetime warranty for a specific Hansen Product.
This is an express limited lifetime warranty. Hansen disclaims any other express or implied warranties, including warranties of merchant ability or fitness for purpose, to the maximum extent permitted by law.
Some jurisdictions do not allow limitations or disclaimers of implied or statutory warranties. Some jurisdictions do not allow disclaimers or exclusions of consequential or incidental damages. Therefore, the above disclaimers, limitations and exclusions may not apply in all jurisdictions in which Hansen sells Hansen Products. As to any jurisdiction in which one or more clauses in this limited lifetime warranty are unenforceable, this limited lifetime warranty shall be deemed modified, and the offending clauses amended or removed, but only to the extent necessary to bring this limited lifetime warranty into conformity with the laws in such jurisdiction. The invalidity of any clause in this limited lifetime warranty shall not affect the validity of any other clause.
This limited lifetime warranty gives the Customer specific legal rights. The Customer may have other rights or remedies pursuant to the laws in its territory. Nothing in this limited lifetime warranty should be construed as limiting or restricting any other statutory right or remedy of the Customer, except for such limitations or restrictions herein as may be allowed by the law of the territory.
Legal Information
The products in this catalogue are protected by intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries, including patents, registered designs, trademarks, copyright and other rights. HANSEN is a Trademark of the Hansen group of companies.
MINI FAST-FLO™ TROUGH / TANK VALVE
The Mini Fastflo Valves in this catalogue are protected by intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries including New Zealand registered design 420187 and Australian registered design 365459. MINI FAST-FLO is a trademark of the Hansen group of companies.
FAST-FLO™ TROUGH / TANK VALVE
The Fast-Flo Valves in this catalogue are protected by intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries, including New Zealand patent 626771 and registered design 418914 and Australian patent application 2015202120 and registered design 359222. FAST-FLO is a trademark of the Hansen group of companies.
SUPER-FLO™ TROUGH VALVE
The Super-Flo Valves in this catalogue are protected by intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries, including New Zealand patent 585246 and registered design 413594 and Australian patent application 2011202147 and registered design 334419. SUPER-FLO is a trademark of the Hansen group of companies.
MAX-FLO™ TROUGH/TANK VALVE
The Max-Flo Valves in this catalogue are protected by intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries, including New Zealand patent applications 603309 and 585948 and registered design 413714, and Australian patent applications 2016202203 and 2015227545 and registered design 334428. MAX-FLO is a trademark of the Hansen group of companies.
CHECK VALVE
The Check Valves in this catalogue are protected by intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries, including New Zealand patents 286543 and 331955, Australian patent 708382, United States patent 6,374,855 and registered design 426617, United Kingdom registered design 2079841, Malaysian patent MY-0119324-A, Israeli patent 126944 and Canadian patent 2253848.
BALL VALVE
The Ball Valves in this catalogue are protected by intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries, including New Zealand registered design 410758, Australian registered design 317355, United States registered design 616068, Canadian registered design 126688, European Community registered design 000950431-0001 and South African registered design A2008/00907.
FOOT VALVE
The Foot Valves in this catalogue are protected by intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries including New Zealand patents 286543 and 331955, Australian patent 708382, United States patent 6,374,855 and registered design 409287, United Kingdom registered design 2060768, Israeli patent 126944, Malaysian patent MY-0119324-A, Canadian patent 2253848, Mexican registered design 10057, Argentinean registered design 64021, Spanish registered design 0I0138703, French registered design 966311, Brazilian registered design 5601769-3, Italian registered design 00072187, German registered design M9609969 and Benelux Convention registered design 27793-00.
TAPPING SADDLE
The Tapping Saddles in this catalogue are protected by intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries, including New Zealand patent 577587 and registered design 412373, Australian patent application 2010202392 and registered design 329136 and European Community registered design 001182489-0001. FAST-FIT is a trademark of the Hansen group of companies.
LEVEL ALERT
The Level Alert in this catalogue is protected by intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries, including New Zealand patent 596360 and registered design 415007 and Australian patent 2012203010 and registered design 340061.
LEVELLER VALVE
The Leveller Valve in this catalogue is protected by intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries, including New Zealand patent 596808 and registered design 415354, and Australian patent application 2012203015 and registered design 341444.
RAIN RELIEF VALVE
The Rain Relief Valves and Float in this catalogue are protected by intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries including New Zealand patents 732860 and 733081 and registered design 422627, Australian registered design 201710480, European Community registered design 004123594-0001 and patent applications in other countries.- See our website for further details.
RAPID-FLO & SLO-FLO are trademarks of the Hansen group of companies.
TURBO TWIST
The Turbo Twist Wash Down Nozzle in this catalogue is protected by intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries including New Zealand registered design application 424625, Australian registered design application 201817624 and European Community registered design application 005940335-0004.
TURBOTWIST is a trademark of the Hansen group of Companies.
TURBO SWEEP
The Turbo Sweep Wash Down Nozzle in this catalogue is protected by intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries including New Zealand registered design application 424626, Australian registered design application 201817626 and European Community registered design application 005940335-0005.
TURBOSWEEP is a trademark of the Hansen group of Companies.
EASY CLAMP
The Easy Clamp products in this catalogue are protected by the intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries including New Zealand registered design 424624, Australian registered design 201817623 and European Community registered design 005939683-001.
ULTIMATE SWIVEL
The Ultimate Swivel products in this catalogue are protected by the intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries including New Zealand registered designs 424621, 424622 and 424623, Australian registered designs 201817617, 201817618 and 201817621, and European Community registered designs 005939683-001 and 005940335-0003.
IRRIPOD
The Irripod systems in this catalogue are protected by intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries, including New Zealand patents 510282 and 532441 and Australian patent application 2005201688.
IRRIPOD, HYDROPOD and HYDRO-POD are trademarks of the Hansen group of companies.
HAN-TOOL
The Han-Tool products in this catalogue are protected by intellectual property rights owned by the Hansen group of companies in New Zealand, Australia and other countries including New Zealand patent 623796 and Australian patent application 2013204330.
HAN-TOOL is a trademark of the Hansen group of companies.
HANFLO
Hansen Pipe Fittings and Hose Tails are marketed in North America under the trademark Hanflo™
HANFLO is a Trademark of the Hansen group of companies.
HANSEN
The products shown in this catalogue are protected by intellectual property rights including patents, registered designs, trademarks, copyright and other rights owned by the Hansen group of companies in New Zealand, Australia and other countries.
HANSEN is a trademark belonging to the Hansen group of companies, which is registered in some countries.
Other Trademarks
